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Moveworks.global: Connecting AI innovators worldwide

Moveworks streamlines employee support with AI, eliminating frustration and unlocking productivity for companies.
Moveworks streamlines employee support with AI, eliminating frustration and unlocking productivity for companies.

About the product

Main idea

AI in Moveworks plays a crucial role by automating repetitive support tasks, such as password resets, IT issues, and employee inquiries. This enables employees to stay focused on their core responsibilities and maximizes productivity by providing instant and accurate solutions derived from various business systems.

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Details

Moveworks uses AI to streamline employee support across multiple channels, integrating information from various business applications. The platform provides instant responses to employee inquiries, helping them find answers and complete tasks quickly and efficiently.

Employees interact with Moveworks through a chat interface where they can ask questions or request support. The AI-driven bot uses natural language processing to understand the request and pull information from structured and unstructured data sources, delivering precise solutions within seconds.

Key features

  • Automated Issue Resolution: Handles common support issues like password resets, software provisioning, and troubleshooting without human intervention.
  • Knowledge Base Integration: Unifies data from various systems, creating a consolidated source for employee inquiries.
  • Intelligent Ticketing: Categorizes and routes tickets accurately using advanced ML models, reducing the workload on support teams.
  • Employee Notifications: Sends crucial updates and reminders directly through chat, ensuring employees stay informed.
  • Custom Workflows: Automates complex tasks by integrating with existing business workflows, enhancing operational efficiency.

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Test the skills on real cases

Potis works on automated behavioral interviews.
Candidates will be asked to give examples of how they handled situations in a real case.

Scenario environment

You are a Project Manager at Experlogix, a global software company specializing in Configure Price Quote (CPQ) solutions. You are currently leading a team of solution consultants, architects, team leads, and support team members. The company has recently acquired a new client in the life sciences industry who wants to implement the CPQ software for their complex configurable products and services. The project will involve both a waterfall-based discovery and solution design phase, followed by Agile-based modelling sprints. The client has high expectations for a seamless implementation and expects the project to be delivered within a specific timeframe and budget.

Role specificity

As the Project Manager, you are responsible for leading the project team and ensuring the successful delivery of the CPQ implementation. You have the authority to make decisions regarding project planning, resource allocation, and stakeholder management. You will work closely with solution consultants, architects, team leads, and support team members to define and develop appropriate solutions while managing expectations to deliver an incredible customer experience.",

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Build your ideal assessment

Add a job description and the required skills, the service will automatically generate interview questions and create a case.

Anti cheat way to assess

Unlike online-tests, it’s impossible to prepare for behavioral case structured interview.
AI question

Clear & bias free talent scoring

Get useful information about every candidate: by hard/ soft skills, strengths and weaknesses.

01. Technical Skills:

  • Software development methodologies (e.g., Agile, Scrum, Waterfall)
  • Programming languages, databases, and other relevant technologies
  • Software testing and quality assurance
  • Software architecture and system design

02. Strengths:

  • Lead and communicate: clearly define goals, motivate teams, and resolve issues.
  • Plan and organize: keep projects on track, manage resources, and meet deadlines.
  • Solve and adapt: troubleshoot problems, manage risks, and adjust to change.

03. Weaknesses:

  • Limited technical depth: difficulty with complex technical issues or developer communication.
  • Micromanaging tendencies: stifles creativity and reduces morale.
  • Scope creep and conflict: challenges managing changing priorities and resolving disagreements.