deskflow.ai
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Give your employees the best experience

Deskflow.ai transforms HR and IT support, freeing up your help desk and enhancing employee experiences.
Deskflow.ai transforms HR and IT support, freeing up your help desk and enhancing employee experiences.

About the product

Main idea

AI in deskflow.ai reads the internal knowledge base and generates human-like responses to employee queries, significantly reducing response time. The AI also automates repetitive tasks like ticket creation and assignment, improving overall efficiency.

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Details

Deskflow.ai integrates seamlessly with your HRIS and ITSM systems, using AI trained on your internal knowledge base to handle repetitive help desk tasks. The AI, known as Alfred, provides human-like responses to common employee queries, enhancing communication and efficiency.

When an employee raises an issue, Alfred can automatically create a ticket and assign it to the most appropriate agent, based on the ticket's content. This process not only reduces the time required to address employee issues but also frees up your HR and IT teams to focus on more critical tasks.

Key features

  • AI Integration: Alfred AI integrates with HRIS and ITSM to handle repetitive tasks efficiently.
  • Human-Like Responses: Provides automated, human-level responses to over 100k common queries and requests.
  • Ticket Automation: Automatically creates and assigns help desk tickets to the appropriate agents.
  • Productivity Booster: Reduces time spent on employee communication and accessing crucial information.
  • Cost Reduction: Frees up HR and IT teams to focus on critical tasks, leading to cost savings.

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Test the skills on real cases

Potis works on automated behavioral interviews.
Candidates will be asked to give examples of how they handled situations in a real case.

Scenario environment

You are a Project Manager at Experlogix, a global software company specializing in Configure Price Quote (CPQ) solutions. You are currently leading a team of solution consultants, architects, team leads, and support team members. The company has recently acquired a new client in the life sciences industry who wants to implement the CPQ software for their complex configurable products and services. The project will involve both a waterfall-based discovery and solution design phase, followed by Agile-based modelling sprints. The client has high expectations for a seamless implementation and expects the project to be delivered within a specific timeframe and budget.

Role specificity

As the Project Manager, you are responsible for leading the project team and ensuring the successful delivery of the CPQ implementation. You have the authority to make decisions regarding project planning, resource allocation, and stakeholder management. You will work closely with solution consultants, architects, team leads, and support team members to define and develop appropriate solutions while managing expectations to deliver an incredible customer experience.",

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Build your ideal assessment

Add a job description and the required skills, the service will automatically generate interview questions and create a case.

Anti cheat way to assess

Unlike online-tests, it’s impossible to prepare for behavioral case structured interview.
AI question

Clear & bias free talent scoring

Get useful information about every candidate: by hard/ soft skills, strengths and weaknesses.

01. Technical Skills:

  • Software development methodologies (e.g., Agile, Scrum, Waterfall)
  • Programming languages, databases, and other relevant technologies
  • Software testing and quality assurance
  • Software architecture and system design

02. Strengths:

  • Lead and communicate: clearly define goals, motivate teams, and resolve issues.
  • Plan and organize: keep projects on track, manage resources, and meet deadlines.
  • Solve and adapt: troubleshoot problems, manage risks, and adjust to change.

03. Weaknesses:

  • Limited technical depth: difficulty with complex technical issues or developer communication.
  • Micromanaging tendencies: stifles creativity and reduces morale.
  • Scope creep and conflict: challenges managing changing priorities and resolving disagreements.