AI in Bland automates phone calls by executing instructions provided in detailed prompts and interacting with external APIs for live data during calls. The system can handle both inbound and outbound calls, ensuring seamless call management and reducing the need for human intervention.
Bland.ai allows users to program AI phone agents to automate various tasks, such as answering inbound calls, making outbound calls, and transferring calls to human agents when necessary. By leveraging a customizable prompt system, users can instruct the phone agent to perform specific actions tailored to their business needs.
The platform supports integration with external APIs, enabling the phone agent to access real-time data during calls. Additionally, users can train their AI phone agents using existing call data to improve performance and guard against errors, ensuring the agents deliver high-quality interactions consistently.
You are a Project Manager at Experlogix, a global software company specializing in Configure Price Quote (CPQ) solutions. You are currently leading a team of solution consultants, architects, team leads, and support team members. The company has recently acquired a new client in the life sciences industry who wants to implement the CPQ software for their complex configurable products and services. The project will involve both a waterfall-based discovery and solution design phase, followed by Agile-based modelling sprints. The client has high expectations for a seamless implementation and expects the project to be delivered within a specific timeframe and budget.
As the Project Manager, you are responsible for leading the project team and ensuring the successful delivery of the CPQ implementation. You have the authority to make decisions regarding project planning, resource allocation, and stakeholder management. You will work closely with solution consultants, architects, team leads, and support team members to define and develop appropriate solutions while managing expectations to deliver an incredible customer experience.",
