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Build, Test & Scale AI Phone Agents

Bland enables scalable AI-powered phone agents with minimal coding required, enhancing call automation capabilities.
Bland enables scalable AI-powered phone agents with minimal coding required, enhancing call automation capabilities.

About the product

Main idea

AI in Bland automates phone calls by executing instructions provided in detailed prompts and interacting with external APIs for live data during calls. The system can handle both inbound and outbound calls, ensuring seamless call management and reducing the need for human intervention.

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Details

Bland.ai allows users to program AI phone agents to automate various tasks, such as answering inbound calls, making outbound calls, and transferring calls to human agents when necessary. By leveraging a customizable prompt system, users can instruct the phone agent to perform specific actions tailored to their business needs.

The platform supports integration with external APIs, enabling the phone agent to access real-time data during calls. Additionally, users can train their AI phone agents using existing call data to improve performance and guard against errors, ensuring the agents deliver high-quality interactions consistently.

Key features

  • Live Call Transfers: Transfer calls to a human whenever predefined conditions are met, ensuring seamless transitions.
  • Live Context: Integrate external APIs to inject current data into phone calls, enhancing the relevance of interactions.
  • Human-like Voices: Choose from a library of voices or create custom voice clones to match your brand's identity.
  • Fine Tuning: Train AI phone agents using existing call data to improve performance and build safeguards against errors.
  • Custom Tools: Enable phone agents to access external APIs during calls, allowing actions like scheduling and record lookup.
  • Dedicated Infrastructure: Ensure high reliability and performance with a separate infrastructure for enterprise users.

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Test the skills on real cases

Potis works on automated behavioral interviews.
Candidates will be asked to give examples of how they handled situations in a real case.

Scenario environment

You are a Project Manager at Experlogix, a global software company specializing in Configure Price Quote (CPQ) solutions. You are currently leading a team of solution consultants, architects, team leads, and support team members. The company has recently acquired a new client in the life sciences industry who wants to implement the CPQ software for their complex configurable products and services. The project will involve both a waterfall-based discovery and solution design phase, followed by Agile-based modelling sprints. The client has high expectations for a seamless implementation and expects the project to be delivered within a specific timeframe and budget.

Role specificity

As the Project Manager, you are responsible for leading the project team and ensuring the successful delivery of the CPQ implementation. You have the authority to make decisions regarding project planning, resource allocation, and stakeholder management. You will work closely with solution consultants, architects, team leads, and support team members to define and develop appropriate solutions while managing expectations to deliver an incredible customer experience.",

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Build your ideal assessment

Add a job description and the required skills, the service will automatically generate interview questions and create a case.

Anti cheat way to assess

Unlike online-tests, it’s impossible to prepare for behavioral case structured interview.
AI question

Clear & bias free talent scoring

Get useful information about every candidate: by hard/ soft skills, strengths and weaknesses.

01. Technical Skills:

  • Software development methodologies (e.g., Agile, Scrum, Waterfall)
  • Programming languages, databases, and other relevant technologies
  • Software testing and quality assurance
  • Software architecture and system design

02. Strengths:

  • Lead and communicate: clearly define goals, motivate teams, and resolve issues.
  • Plan and organize: keep projects on track, manage resources, and meet deadlines.
  • Solve and adapt: troubleshoot problems, manage risks, and adjust to change.

03. Weaknesses:

  • Limited technical depth: difficulty with complex technical issues or developer communication.
  • Micromanaging tendencies: stifles creativity and reduces morale.
  • Scope creep and conflict: challenges managing changing priorities and resolving disagreements.