ioni.ai
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Boost your customer support productivity with ChatGPT-4

ioni.ai enhances customer support productivity using AI, providing human-like responses and call-to-actions effortlessly.
ioni.ai enhances customer support productivity using AI, providing human-like responses and call-to-actions effortlessly.

About the product

Main idea

AI in ioni.ai serves to automate customer support inquiries by generating accurate and context-aware responses based on a company's knowledge base and customer history. It also integrates machine learning components that continuously learn from interactions and improve response quality.

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Details

ioni.ai operates by first allowing companies to upload data to a knowledge base, which includes HTML, text, or individual URLs, to train the AI chatbot. Once the data is in place, users can create customized AI assistants that align with their brand's voice and style.

As customers interact with the chatbot, the AI uses this knowledge base to provide immediate and accurate responses, handling both general inquiries and complex, user-specific questions. The AI system continually learns from user interactions to refine its responses and can automatically escalate issues to human agents when necessary, ensuring a seamless customer support experience.

Key features

  • AI Assistant: Generates auto-responses and allows customization based on user input or specific business needs.
  • AI Chatbot: Provides human-like interaction and can handle a range of customer queries autonomously.
  • AI Search: Delivers relevant search results by understanding the context and intent of customer inquiries.
  • AI Widget Builder: Enables easy creation and customization of AI chat widgets without requiring coding skills.
  • AI Conversation Analytics: Analyzes chatbot interactions to improve response quality and enhance customer satisfaction.
  • Chatbot to Human Transfer: Ensures seamless transfer of complex queries from AI chatbot to human agents as needed.
  • Multilingual Support: Recognizes and translates over 80 languages, facilitating global customer support.
  • Self-learning: Continuously improves its response accuracy through ongoing interactions and feedback.

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Test the skills on real cases

Potis works on automated behavioral interviews.
Candidates will be asked to give examples of how they handled situations in a real case.

Scenario environment

You are a Project Manager at Experlogix, a global software company specializing in Configure Price Quote (CPQ) solutions. You are currently leading a team of solution consultants, architects, team leads, and support team members. The company has recently acquired a new client in the life sciences industry who wants to implement the CPQ software for their complex configurable products and services. The project will involve both a waterfall-based discovery and solution design phase, followed by Agile-based modelling sprints. The client has high expectations for a seamless implementation and expects the project to be delivered within a specific timeframe and budget.

Role specificity

As the Project Manager, you are responsible for leading the project team and ensuring the successful delivery of the CPQ implementation. You have the authority to make decisions regarding project planning, resource allocation, and stakeholder management. You will work closely with solution consultants, architects, team leads, and support team members to define and develop appropriate solutions while managing expectations to deliver an incredible customer experience.",

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Build your ideal assessment

Add a job description and the required skills, the service will automatically generate interview questions and create a case.

Anti cheat way to assess

Unlike online-tests, it’s impossible to prepare for behavioral case structured interview.
AI question

Clear & bias free talent scoring

Get useful information about every candidate: by hard/ soft skills, strengths and weaknesses.

01. Technical Skills:

  • Software development methodologies (e.g., Agile, Scrum, Waterfall)
  • Programming languages, databases, and other relevant technologies
  • Software testing and quality assurance
  • Software architecture and system design

02. Strengths:

  • Lead and communicate: clearly define goals, motivate teams, and resolve issues.
  • Plan and organize: keep projects on track, manage resources, and meet deadlines.
  • Solve and adapt: troubleshoot problems, manage risks, and adjust to change.

03. Weaknesses:

  • Limited technical depth: difficulty with complex technical issues or developer communication.
  • Micromanaging tendencies: stifles creativity and reduces morale.
  • Scope creep and conflict: challenges managing changing priorities and resolving disagreements.