docup.ai
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Optimise your support flow with AI

Docup.ai enhances customer support by using AI to quickly address user queries with trained documentation.
Docup.ai enhances customer support by using AI to quickly address user queries with trained documentation.

About the product

Main idea

AI in Docup.ai is built to read and understand customer queries to provide relevant answers from pre-trained documentation. AI processes large volumes of digital content to generate instant and automated responses, enhancing customer support efficiency.

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Details

Docup.ai operates by training its AI on various types of content such as URLs, plain text, sitemaps, and FAQs. The AI then uses this information to quickly respond to customer questions via a chatbot or integration into the user’s support system.

The tool allows users to train AI in minutes by adding different sources of content. Customers can interact with the AI through a chatbot widget on the website, or through automated replies integrated into the support flow, ensuring a seamless support experience.

Key features

  • Chatbot Access - Direct interaction for customers via a live chat widget on the website.
  • API Access - Integration into existing support and documentation systems for automated responses.
  • Collections - Grouping documents by project or topic for efficient AI training.
  • Multiple Content Types - Training AI using URLs, plain text, sitemaps, and FAQs, soon to include PDFs and Notion pages.
  • Credits System - AI uses credits to process queries and generate responses, with different plans offering varying amounts of credits.
  • Refund Policy - 30-day refund, allowing for user satisfaction and risk-free trial.

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Test the skills on real cases

Potis works on automated behavioral interviews.
Candidates will be asked to give examples of how they handled situations in a real case.

Scenario environment

You are a Project Manager at Experlogix, a global software company specializing in Configure Price Quote (CPQ) solutions. You are currently leading a team of solution consultants, architects, team leads, and support team members. The company has recently acquired a new client in the life sciences industry who wants to implement the CPQ software for their complex configurable products and services. The project will involve both a waterfall-based discovery and solution design phase, followed by Agile-based modelling sprints. The client has high expectations for a seamless implementation and expects the project to be delivered within a specific timeframe and budget.

Role specificity

As the Project Manager, you are responsible for leading the project team and ensuring the successful delivery of the CPQ implementation. You have the authority to make decisions regarding project planning, resource allocation, and stakeholder management. You will work closely with solution consultants, architects, team leads, and support team members to define and develop appropriate solutions while managing expectations to deliver an incredible customer experience.",

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Build your ideal assessment

Add a job description and the required skills, the service will automatically generate interview questions and create a case.

Anti cheat way to assess

Unlike online-tests, it’s impossible to prepare for behavioral case structured interview.
AI question

Clear & bias free talent scoring

Get useful information about every candidate: by hard/ soft skills, strengths and weaknesses.

01. Technical Skills:

  • Software development methodologies (e.g., Agile, Scrum, Waterfall)
  • Programming languages, databases, and other relevant technologies
  • Software testing and quality assurance
  • Software architecture and system design

02. Strengths:

  • Lead and communicate: clearly define goals, motivate teams, and resolve issues.
  • Plan and organize: keep projects on track, manage resources, and meet deadlines.
  • Solve and adapt: troubleshoot problems, manage risks, and adjust to change.

03. Weaknesses:

  • Limited technical depth: difficulty with complex technical issues or developer communication.
  • Micromanaging tendencies: stifles creativity and reduces morale.
  • Scope creep and conflict: challenges managing changing priorities and resolving disagreements.