AI in ConvoZen.AI plays a crucial role in analyzing customer conversations, identifying key moments, and providing sentiment analysis. This is done across various communication channels, allowing for real-time transcription and sentiment decoding without requiring manual intervention.
ConvoZen.AI operates by integrating with enterprise systems such as CRM and email, leveraging its multilingual AI engine to transcribe and summarize customer conversations automatically. The system identifies key moments and assesses sentiment in real-time, providing instant insights and alerts to users.
Additionally, ConvoZen.AI offers features like auto-compliance audit, agent performance management, and custom reporting. These functionalities enable users to track compliance, coach agents based on performance data, and visualize conversational trends through customized dashboards, ensuring a streamlined and effective call handling process.
You are a Project Manager at Experlogix, a global software company specializing in Configure Price Quote (CPQ) solutions. You are currently leading a team of solution consultants, architects, team leads, and support team members. The company has recently acquired a new client in the life sciences industry who wants to implement the CPQ software for their complex configurable products and services. The project will involve both a waterfall-based discovery and solution design phase, followed by Agile-based modelling sprints. The client has high expectations for a seamless implementation and expects the project to be delivered within a specific timeframe and budget.
As the Project Manager, you are responsible for leading the project team and ensuring the successful delivery of the CPQ implementation. You have the authority to make decisions regarding project planning, resource allocation, and stakeholder management. You will work closely with solution consultants, architects, team leads, and support team members to define and develop appropriate solutions while managing expectations to deliver an incredible customer experience.",
