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Co-pilot for your customer conversations across All Channels

ConvoZen.AI leverages AI to enhance customer conversations, improving efficiency and compliance while driving sales.
ConvoZen.AI leverages AI to enhance customer conversations, improving efficiency and compliance while driving sales.

About the product

Main idea

AI in ConvoZen.AI plays a crucial role in analyzing customer conversations, identifying key moments, and providing sentiment analysis. This is done across various communication channels, allowing for real-time transcription and sentiment decoding without requiring manual intervention.

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Details

ConvoZen.AI operates by integrating with enterprise systems such as CRM and email, leveraging its multilingual AI engine to transcribe and summarize customer conversations automatically. The system identifies key moments and assesses sentiment in real-time, providing instant insights and alerts to users.

Additionally, ConvoZen.AI offers features like auto-compliance audit, agent performance management, and custom reporting. These functionalities enable users to track compliance, coach agents based on performance data, and visualize conversational trends through customized dashboards, ensuring a streamlined and effective call handling process.

Key features

  • AI-Insights & Key Moment Identification: Automatically tracks critical talking points and sentiments in all conversations.
  • Conversation Sentiment Analysis: Decodes emotions in customer-agent interactions to better understand customer sentiments.
  • Auto-Compliance Audit: Ensures 100% compliance adherence with automated QA and Call Scoring features.
  • Agent Performance Management: Monitors and coaches agents based on specific performance metrics and conversational nuances.
  • Custom Reports & Analytics: Generates interactive dashboards and customized reports for detailed conversational data analysis.
  • Integrations: Seamlessly integrates with CRM, email, and other enterprise systems for real-time alerts and data synchronization.
  • Multilingual Transcription: Provides accurate transcription for multiple languages, separating agent and customer speakers.
  • Smart Clustering: Automatically identifies key recurring themes and moments within customer conversations using past records.
  • Pitch Pop - AI Assisted Pitches: Assists agents in delivering quality pitches by providing summaries and sentiment insights based on previous conversations.
  • AI Coaching: Offers targeted coaching for agents, focusing on their specific weaknesses and strengths to improve effectiveness.

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Assessment

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Test the skills on real cases

Potis works on automated behavioral interviews.
Candidates will be asked to give examples of how they handled situations in a real case.

Scenario environment

You are a Project Manager at Experlogix, a global software company specializing in Configure Price Quote (CPQ) solutions. You are currently leading a team of solution consultants, architects, team leads, and support team members. The company has recently acquired a new client in the life sciences industry who wants to implement the CPQ software for their complex configurable products and services. The project will involve both a waterfall-based discovery and solution design phase, followed by Agile-based modelling sprints. The client has high expectations for a seamless implementation and expects the project to be delivered within a specific timeframe and budget.

Role specificity

As the Project Manager, you are responsible for leading the project team and ensuring the successful delivery of the CPQ implementation. You have the authority to make decisions regarding project planning, resource allocation, and stakeholder management. You will work closely with solution consultants, architects, team leads, and support team members to define and develop appropriate solutions while managing expectations to deliver an incredible customer experience.",

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Add a job description and the required skills, the service will automatically generate interview questions and create a case.

Anti cheat way to assess

Unlike online-tests, it’s impossible to prepare for behavioral case structured interview.
AI question

Clear & bias free talent scoring

Get useful information about every candidate: by hard/ soft skills, strengths and weaknesses.

01. Technical Skills:

  • Software development methodologies (e.g., Agile, Scrum, Waterfall)
  • Programming languages, databases, and other relevant technologies
  • Software testing and quality assurance
  • Software architecture and system design

02. Strengths:

  • Lead and communicate: clearly define goals, motivate teams, and resolve issues.
  • Plan and organize: keep projects on track, manage resources, and meet deadlines.
  • Solve and adapt: troubleshoot problems, manage risks, and adjust to change.

03. Weaknesses:

  • Limited technical depth: difficulty with complex technical issues or developer communication.
  • Micromanaging tendencies: stifles creativity and reduces morale.
  • Scope creep and conflict: challenges managing changing priorities and resolving disagreements.